Fume Unlimited & Cuvie Box Q&A

Here you can find common questions related to rechargeable Fume Unlimited and HQD Cuvie Box.

Where I can order Fume Unlimited 7000 Puffs or HQD Cuvie Box 5500 Puffs?

What type of USB charger is used to charge Fume Unlimited or HQD Cuvie Box

USB type C port.

My Fume Unlimited or HQD Cuvie Box light keeps blinking

IF the light keep blinking after inhaling for more than 5 seconds, most likely your Fume Unlimited is defective. To resolve the issue, try to recharge it for 1-2 hours.

How long does it take to recharge Fume Unlimited or HQD Cuvie Box?

It takes approximately 3-4 hours maximum to recharge the device.

How to tell if Fume Unlimited or HQD Cuvie Box battery is dead?

When a battery starts running low, you will see the light blinking. it means it needs a recharge.

My Fume Unlimited or HQD Cuvie Box, is defective what should I do

We do our best to put every device and box sold through a visual quality assurance check prior to packing and shipping orders. However, there are a number of components in a disposable device that could fail and cause a faulty unit, and the nature of the product means that there is unfortunately not a way for us to thoroughly function and flavor test devices prior to shipment. Sadly, this means that on occasion, our customers may encounter a defective device. Just like any other website or vape store, we don’t have a way of testing products before shipping. , and therefore, for defective products contact Fume or HQD directly for any complaints related to their devices.

Do you offer refund or exchange for any defective devices.

Unfortunately NO. It is a standard practice in the tobacco industry in general and online vape store that exchange or refund is not accepted. In case you have any defective device, you have to contact the manufacture directly.

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